Key Responsibilities

Pricing & Quotation:

• Coordinate with airlines, consolidators, and overseas agents for rate procurement.
• Negotiate freight rates and service terms with carriers and vendors.
• Maintain updated tariff sheets, airline rates, and surcharge information.
• Analyze market trends and competitor pricing.

Customer Service:

• Respond promptly to customer inquiries, shipment updates, and service requests.
• Maintain strong relationships with customers, airlines, and agents.
• Provide shipment status updates and resolve customer issues or delays.
• Ensure high levels of customer satisfaction and service quality.

Export Operations Coordination:

• Coordinate booking arrangements with airlines and transport vendors.
• Ensure timely preparation and verification of export documentation including:
1. 1. Air Waybill (AWB)
2. 2. Commercial Invoice
3. 3. Packing List
4. 4. Shipping Bill
5. 5. Export declarations
• Monitor cargo movement and ensure compliance with export regulations.
• Coordinate with customs brokers and warehouse teams.

Documentation & Compliance:

• Ensure all export documents comply with international air freight and customs regulations.
• Maintain accurate shipment records and filing systems.
• Follow company SOPs and regulatory requirements.

Internal Coordination:

• Work closely with sales, operations, finance, and warehouse teams.
• Support sales teams with pricing strategies and customer solutions.
• Assist in resolving operational and billing discrepancies.

Required Skills & Qualifications:

• Bachelor’s degree in Logistics, Supply Chain, Commerce, or related field.
• 4-5 years of experience in air export pricing and customer service.
• Knowledge of air freight operations and export documentation.
• Familiarity with airline pricing structures and Incoterms.
• Strong communication and negotiation skills.
• Proficiency in MS Excel, email communication, and freight forwarding software.
• Ability to work under pressure and manage multiple shipments simultaneously.

Key Responsibilities

Operational responsibilities:

• Provide operational support for Air & Sea Imports and Exports, Air & Sea Freight Forwarding, Transporters, and other service providers.
• Plan logistics operations for clients, including coordination of transportation and communication with vendors, overseas agents, shipping lines, airlines, IATA agents, freight forwarders, co-loaders, NVOCC, CFS, and custodians.
• Handle primary communication and escalations with agents and customers.
• Handle all intra-branch escalations and mitigate the same.
• Manage the Finance and Accounts functions for the branch office.
• Evaluate and improve team processes and procedures to maximize efficiency and increase customer value.
• Manage HR/Admin activities at the branch level.

Business Development responsibilities:

• Focus on generating sales for the organization by selling various LOB products, viz. sea freight & air freight (imports & exports), freight forwarding, customs clearance, etc.
• Develop relationships with nominated customers for incremental/non-nominated business.
• Manage and develop corporate client relationships.
• Build networks to improve the presence and reputation of the branch and the company.
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities, and requirements.

Key Responsibilities

Pricing & Quotation:

• Handle air import pricing requests from customers and internal sales teams.
• Coordinate with airlines, overseas agents, and co-loaders to obtain competitive rates.
• Prepare and send accurate freight quotations to customers within the required timeline.
• Maintain rate sheets and pricing records for regular lanes and customers.

Customer Service:

• Act as the primary point of contact for customers regarding air import shipments.
• Provide shipment status updates and respond to customer inquiries promptly.
• Coordinate with sales, operations, and overseas agents for shipment execution.
• Ensure customer satisfaction through timely communication and problem resolution.

Documentation:

• Verify and process air import shipment documents, including::
1. 1. Air Waybill (AWB)
2. 2. Commercial Invoice
3. 3. Packing List
4. 4. Arrival Notice
5. 5. Delivery Order (DO)
• Ensure accuracy and compliance with customs and regulatory requirements.
• Maintain proper documentation records and digital files.

Coordination with Stakeholders:

• Liaise with airlines, handling agents, and customs brokers for shipment arrival and clearance.
• Coordinate with warehouse and transport teams for timely cargo delivery.
• Work closely with overseas agents for pre-alerts and shipment documentation.

Shipment Monitoring:

• Track shipment movements and ensure timely arrival and clearance.
• Follow up for pre-alerts, flight details, and required documents.
• Resolve any shipment discrepancies or delays.

Compliance & Reporting:

• Ensure adherence to company policies, customs regulations, and international shipping standards.
• Maintain shipment records, pricing data, and operational reports.
• Support audits and internal reporting requirements.

Key Responsibilities

Bill Of Entry Filing.

Preparing Checklist for all kinds of imports.

Well-versed with Customs Tariff.

E-Sanchit, DPD Delivery, CFS Nomination.

DPD Registration, SIMS Registration, MIMS Registration & All Port Registration.

All Port Registration.

Handling all Air Shipments.

Air Shipment Billing.

Preparation of E-Way Bill for all shipments.

Handling ICD Tumb Shipment.

EPCG License Registration Documents Preparation.

RCMC Turnover.

Sales Contract & LC Registration.

New Product Import Inquiry.

Warehouse Bill of Entry Preparation.

Warehouse Triple Duty Bond Preparation.

MOOWR Shipment Handling & MOOWR Bond Preparation.

Preparing Test Bond & obtaining approval from consignee.

Removal of hold containers from the port.

Purchase and Sale of RODTEP.

ICEGATE Registration & New IEC Preparation at DGFT Portal.

PQ NOC & FSSAI NOC.